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Health care
Financial services
Public sector
Software and technology
Consumer and media
Industry and services
Time to match a patient to a trial: 14 days before, 2 days after.
Health Care: Health Care Facilities
charter implemented
Time to match a patient to a trial
14 days
2 days
Time to a claim file: 210 min before, 25 min after. Claims disputed: 28% before, 8% after.
Financials: Property & Casualty Insurance
charter implemented
Time to a claim file
3½ hours
25 minutes
Claims disputed
28%
8%
Thirty-day churn: 100 before, 82 after.
Consumer Discretionary: Casinos & Gaming
charter implemented
Thirty-day churn
baseline
18% lower
Hours a day on outreach: 6 h before, 1.8 h after. Meetings from a hundred leads: 4 before, 13 after.
Information Technology: Application Software
charter implemented
Hours a day on outreach
6 h
1.8 h
Meetings from a hundred leads
4
13
Time to a decision: 72 h before, 1 h after. Approved without a person: 0% before, 70% after.
Financials: Consumer Finance
charter implemented
Time to a decision
3 days
within the hour
Approved without a person
0%
70%
Intake: 21 days before, 3 days after. Claims denied: 20% before, 6.5% after.
Public Sector: Public Health
charter implemented
Intake
3 weeks
3 days
Claims denied
20%
6.5%
Population tested: 7.5% before, 100% after. Audit cycle: 100 before, 55 after.
Industrials: Research & Consulting Services
charter implemented
Population tested
7.5%
100%
Audit cycle
baseline
45% shorter
Savings identified: 0% before, 12% after.
Information Technology: Application Software
charter implemented
Savings identified
12% of spend
Candidate reply rate: 1× before, 4.4× after. Time to a qualified pipeline: 100 before, 40 after.
Industrials: Human Resource & Employment Services
charter implemented
Candidate reply rate
baseline
4.4× the replies
Time to a qualified pipeline
baseline
60% shorter
Charts per coder a day: 65 before, 182 after. Denied on first submission: 12.5% before, 4.8% after.
Health Care: Health Care Technology
charter implemented
Charts per coder a day
65
182
Denied on first submission
12.5%
4.8%
Cost per sample: $1,250 before, $310 after. Iterations per collection: 1× before, 4× after.
Consumer Discretionary: Apparel, Accessories & Luxury Goods
charter implemented
Cost per sample
$1,250
$310
Iterations per collection
baseline
4× the iterations
Contacts resolved without an agent: 0% before, 52% after. Handle time: 15 min before, 9 min after.
Communication Services: Cable & Satellite
charter implemented
Contacts resolved without an agent
0%
52%
Handle time
15 min
9 min
Screening to evaluation: 65 weeks before, 6 weeks after. Miles travelled per family: 100 before, 15 after.
Health Care: Health Care Services
charter implemented
Screening to evaluation
15 months
6 weeks
Miles travelled per family
100
15
Transfers per issue: 4.5 before, 1.2 after. Time to an agent: 150 s before, 15 s after.
Industrials: Diversified Support Services
charter implemented
Transfers per issue
4.5
1.2
Time to an agent
2 to 3 minutes
under 15 seconds
Merges a day: 3 before, 41 after. Wait for review: 49 h before, 0.6 h after.
Financials: Transaction & Payment Processing Services
charter implemented
Merges a day
3
41
Wait for review
49 hours
35 minutes
Build time: 42 min before, 6 min after. Deploys a week: 2 before, 31 after.
Communication Services: Interactive Home Entertainment
charter implemented
Build time
42 min
6 min
Deploys a week
2
31
Integrations live: 0 before, 11 after. Engineers hired: 6 before, 0 after.
Industrials: Human Resource & Employment Services
charter implemented
Integrations live
0
11
Engineers hired
6 planned
none
Time to first merge: 42 days before, 4 days after. Senior time on onboarding: 20% before, 5% after.
Information Technology: Application Software
charter implemented
Time to first merge
42 days
4 days
Senior time on onboarding
20%
5%
Meetings a month: 3 before, 22 after. Reply rate: 1.1% before, 4.6% after.
Information Technology: Systems Software
charter implemented
Meetings a month
3
22
Reply rate
1.1%
4.6%
Posts a month: 2 before, 20 after. Inbound demos a month: 1 before, 9 after.
Health Care: Health Care Technology
charter implemented
Posts a month
2
20
Inbound demos a month
1
9
Days to first value: 21 before, 3 after. Trials that activate: 40% before, 71% after.
Information Technology: Application Software
charter implemented
Days to first value
21
3
Trials that activate
40%
71%
First calls with a fit: 61% before, 93% after. Preparation per call: 50 min before, 5 min after.
Industrials: Trading Companies & Distributors
charter implemented
First calls with a fit
61%
93%
Preparation per call
50 min
5 min